FAQ

Creating your Sunrise Slots Casino account is straightforward and takes just a few minutes. Click the "Sign Up" or "Register" button on the homepage, then fill out the registration form with your personal details including name, email address, phone number, and date of birth. You'll need to be at least 18 years old and located in a jurisdiction where online gambling is legal. Choose a strong, unique username and password for your account security. Make sure to provide accurate information, as you'll need to verify these details later during the KYC process. Once you complete the form, check your email for a verification link and click it to activate your account. After verification, you can log in and make your first deposit to start playing. Remember to redeem any welcome bonus codes in the cashier section before depositing to ensure you don't miss out on promotional offers. The entire process typically takes less than 10 minutes, and you'll be ready to start enjoying hundreds of Real Time Gaming slots and table games.

The 200% welcome bonus is Sunrise Slots Casino's flagship offer for new players, matching your first deposit by 200% up to $1,000. This means if you deposit $100, you'll receive an additional $200 in bonus funds, giving you $300 total to play with. The maximum bonus amount is $1,000, achieved with a $500 deposit. To claim this bonus, you'll need to redeem the appropriate coupon code in the cashier section before making your deposit. The minimum deposit required is $30, and the bonus carries a 30x wagering requirement on slots and keno games only. This means you'll need to wager 30 times the combined deposit and bonus amount before you can withdraw any winnings. Keep in mind that this is a non-cashable bonus, meaning the bonus amount itself will be removed from your account when you make a withdrawal. Only the winnings generated from playing with the bonus can be cashed out. The bonus is restricted to slots and keno games, so playing other games won't count toward meeting the wagering requirements and could void the bonus entirely.

Yes, Sunrise Slots Casino offers no deposit bonuses through their Sunrise Club program. These free chips are available monthly and don't require any deposit to claim. The most common example is the monthly rotating code like "CLUB250," though the specific amount and code change regularly. These free chips typically range from $25 to $50, though long-term players may qualify for larger amounts up to $1,000 based on their previous claims and activity level. The wagering requirements are 30x for slots, keno, bonus bingo, and scratch cards, or 60x for table games. The maximum cashout is usually 1x the free chip amount. There's an important restriction: if your last transaction was a free chip, you must make a deposit before claiming another Sunrise Club offer. This prevents players from claiming multiple free bonuses in a row. Check your email regularly or contact customer support to learn about the current month's free chip offer and code. These promotions help you test games and potentially win real money without any financial risk.

Sunrise Slots Casino accepts a wide variety of payment methods to accommodate different player preferences. For deposits, you can use major credit cards including Visa, MasterCard, American Express, and Discover. Traditional banking options include bank transfers and wire transfers, though these typically take longer to process. Cryptocurrency options are extensive, supporting Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Ripple (XRP), and Tether (USDT). Crypto deposits are usually processed instantly and offer enhanced privacy and security. Some players also have access to cash transfer services depending on their location. Withdrawal methods generally mirror deposit options, though processing times vary significantly. Cryptocurrency withdrawals are typically the fastest, often processed within 24-48 hours. Credit card and bank withdrawals can take 3-7 business days or longer depending on your financial institution. Always check the current minimum and maximum limits for each payment method, as these can change based on your account status and verification level.

Wagering requirements determine how much you need to bet before you can withdraw bonus winnings. At Sunrise Slots Casino, most deposit bonuses carry a 30x wagering requirement on slots and keno games. This means if you receive a $100 bonus, you'll need to wager $3,000 total ($100 x 30) before making a withdrawal. The wagering requirement applies to the combined deposit and bonus amount for deposit bonuses. So if you deposit $100 and receive a $200 bonus (total $300), you'd need to wager $9,000 ($300 x 30) to clear the bonus. Different games contribute differently toward wagering requirements: slots and keno count 100%, while table games typically contribute less or may be restricted entirely. For free chips and no deposit bonuses, the wagering requirement is calculated on the bonus amount only. Table games carry higher wagering requirements (60x) compared to slots (30x). Important note: betting more than the maximum allowed amount per spin (usually $5) while playing with bonus funds can void the bonus and any associated winnings. Always check the specific terms for each promotion you claim.

Absolutely! Sunrise Slots Casino is fully optimized for mobile play across smartphones and tablets. You don't need to download a separate app – simply visit the casino website through your mobile browser, and the platform automatically adapts to your screen size. The mobile experience includes access to the complete game library, banking options, customer support, and account management features. The mobile interface is designed for touch navigation, making it easy to spin slots, place bets, and navigate menus with your finger. Game graphics and animations are optimized for smaller screens without sacrificing quality. You can claim bonuses, make deposits, request withdrawals, and contact support just as easily as on desktop. Whether you use iOS, Android, or another mobile operating system, the casino works seamlessly across all modern devices. The mobile platform maintains the same security standards as the desktop version, including SSL encryption for all transactions. Many players actually prefer mobile gaming for the convenience of playing anywhere, whether you're commuting, traveling, or just relaxing at home.

Sunrise Slots Casino features an extensive game library powered exclusively by Real Time Gaming (RTG), one of the most respected software providers in the online casino industry. RTG is known for creating high-quality slots with engaging themes, innovative bonus features, and fair gameplay mechanics that have entertained players for over two decades. The game selection includes hundreds of slot machines ranging from classic three-reel games to modern five-reel video slots with multiple paylines and bonus rounds. Popular titles include progressive jackpot slots where prizes can reach life-changing amounts. You'll also find table games like blackjack, roulette, baccarat, and poker variants, plus specialty games including keno, bingo, and scratch cards. RTG games are known for their smooth gameplay, crisp graphics, and fair random number generation. The software is regularly tested and certified for fairness by independent auditing companies. New games are added regularly, so there's always something fresh to try. The games work seamlessly across desktop and mobile devices, ensuring a consistent experience regardless of how you choose to play.

Yes, Sunrise Slots Casino operates under proper licensing and regulation to ensure fair play and player protection. The casino maintains licensing from recognized gambling authorities, though specific licensing details can change over time. This licensing requires the casino to meet strict standards for game fairness, financial security, and responsible gambling practices. All games use certified random number generators (RNGs) that are regularly tested by independent auditing firms to ensure truly random and fair outcomes. The casino must maintain segregated player funds, meaning your deposits are kept separate from operational funds and remain protected even in unlikely scenarios. The licensing also requires adherence to responsible gambling guidelines, including tools to help players set limits on their spending and time played. Anti-money laundering (AML) and know-your-customer (KYC) procedures are in place to prevent fraud and ensure compliance with financial regulations. These regulatory requirements provide peace of mind that you're playing at a legitimate, trustworthy casino that operates according to industry best practices.

The Know Your Customer (KYC) verification process is a standard security procedure required by gambling regulations to confirm your identity and prevent fraud. At Sunrise Slots Casino, you'll typically need to complete verification before making your first withdrawal, though the casino may request documents at any time. The process usually requires three types of documentation: proof of identity (government-issued photo ID like a driver's license or passport), proof of address (utility bill, bank statement, or official mail dated within the last 90 days), and proof of payment method (photo of the credit card used for deposits, showing only the first six and last four digits for security). Upload clear, high-quality photos or scans of these documents through your account dashboard or email them directly to customer support. The verification team typically processes documents within 24-72 hours, though it can take longer during busy periods. Once verified, future withdrawals process much faster. This one-time process helps protect both you and the casino from fraud while ensuring compliance with financial regulations.

Sunrise Slots Casino offers multiple ways to get help when you need it. The fastest option is live chat, available directly through the casino website. Click the chat icon, and you'll be connected with a support representative who can help with account questions, bonus issues, technical problems, and more. Live chat is typically available 24/7, though response times may vary during peak hours. For non-urgent matters or detailed inquiries, you can email support at support@sunriseslots.com. Email support is ideal for complex issues that might require documentation or when you need a written record of the conversation. Response times for email typically range from a few hours to 24 hours, depending on the complexity of your question. The support team is knowledgeable about all aspects of the casino, from technical issues and payment problems to bonus terms and game rules. They can help with account verification, explain wagering requirements, assist with deposit and withdrawal issues, and provide information about current promotions. Don't hesitate to reach out whenever you have questions – the support team is there to ensure you have the best possible gaming experience.

Technical issues can occasionally occur with online gaming, but most problems have simple solutions. If games aren't loading properly, first try refreshing your browser or clearing your cache and cookies. Ensure you have a stable internet connection and that your browser is up to date. Sometimes switching browsers or disabling browser extensions can resolve compatibility issues. For mobile users, try closing other apps running in the background to free up memory and processing power. If you're experiencing slow gameplay, check that you're not downloading large files or streaming videos on the same connection, as this can impact performance. If basic troubleshooting doesn't resolve the issue, contact customer support through live chat or email. Provide specific details about the problem, including what device and browser you're using, what game you were playing, and what exactly happened. Screenshots can be helpful for visual issues. The technical support team can often identify and resolve problems quickly, and they'll escalate to developers if needed for more complex issues.

Sunrise Slots Casino takes responsible gambling seriously and provides several tools to help you maintain control over your gaming activities. You can set deposit limits to control how much money you can add to your account over daily, weekly, or monthly periods. These limits help prevent overspending and can be adjusted downward immediately, though increases typically have a waiting period. Session time limits allow you to set maximum playing times, automatically logging you out when the limit is reached. This helps prevent extended gaming sessions that might lead to fatigue and poor decision-making. Loss limits can also be set to automatically stop play if you reach a predetermined loss amount within a specific timeframe. If you need a break from gambling, self-exclusion options are available for periods ranging from days to months or even permanently. During self-exclusion, you won't be able to access your account or receive promotional materials. The casino also provides links to professional gambling addiction resources and support organizations. Remember that gambling should always be entertainment, not a way to make money or solve financial problems.